When Client J came to me, her goal was clear: to increase customer recruitment and retention in a competitive B2C environment. Over the last six months, we have worked closely together, tackling challenges and focusing on practical, results-driven strategies.
Our sessions are designed to be both reflective and forward-thinking, allowing time to assess previous achievements and pinpoint areas for improvement. I offer a variety of strategies that help streamline her day-to-day processes, ultimately boosting client retention. Together, we capitalised on marketing and upselling techniques that not only attracted new clients but also deepened relationships with existing ones.
The approach that resonated most with Client J was the combination of realism and optimism—offering solid, real-life advice that came from my own business experience. It’s been incredibly rewarding to see the increased revenue as these strategies take effect.
In Client J’s own words: “Kirsten’s practical advice and empathetic approach have been invaluable in improving our client retention and revenue. I highly recommend her services.”
